DELIVERY AND RETURNS

DELIVERY

Belgium: product in stock 2 working days. 

Items on pre-order: delivery as of October 15th.

Rest of Europe: 2 - 10 working days.

The post man can only make deliveries during working hours, as you will have to sign for receipt. Therefore, be sure to give an address where someone is present between 8.00 a.m. and 5.00 p.m. You can also give your work address as the shipping address if this is more convenient for you.

You cannot provide a PO Box address for delivery by bpost. If you give a PO Box address, the package will automatically be returned to Kioko Kids.

What if I am not at home when delivery is attempted?

If no one is present, the post man will leave a note with a barcode and a package number. You can then log in to the bpost website or contact bpost to have the package delivered at another time.

If no one is at home, the package will go to the local post office. The address of the handling post office is informed on the note left behind in your mail box. The package will be available for 14 days.

If you don't collect the package in time, the package will be returned to KIOKO KIDS and dealt with as a returned package. You will then receive confirmation of return and your refund.

Can I give a time for the delivery?

Unfortunately, this is not possible at this time, but will be implemented by our Belgian courier Bpost in the future.  Currently the Belgian courier is unable to inform us of the delivery timetable under any circumstances. 

RETURNS AND EXCHANGES

We want you to be completely satisfied with every purchase at Kioko Kids. We make every effort to offer you outstanding quality, value for money and excellent service. If you wish to return or exchange an article, or if you have decided not to keep it, please print and fill out this return note and return this to us within 14 calendar days, together with the items in their original packaging with the label. If appropriate, we will exchange the item or items or refund the full cost price, including all incurred delivery costs. The customer is responsible for sending the goods and the costs that may incur in doing so.

Send the return to:

 

KIOKO KIDS

Bergjesbos 19

8310 Assebroek

BELGIUM